Adaptive Pulse's platform captures customer text data from email, transcripts from recordings, chat interfaces, notes, and documents. This data is captured via out-of-the-box integrations with major platforms like Salesforce, Slack, Gsuite, and more. They also offer custom integrations for analysis of any text data. Their solution is non-disruptive to current workflows, and it trains models using historical data. The platform also automatically ingests new and ongoing data in the background, and surfaces actionable insights for users to act on data immediately.