ARRIS

ARRIS Field Service management solutions combine cross-departmental data with advanced automation to streamline the scheduling, routing and check-in processes for technical personnel. When implemented, these tools can help improve the on-time performance and quality of technician visits for faster issue resolution and happier customers. From enabling customer service representatives to better predict technician arrival times, to giving technicians access to real-time performance information when provisioning customer equipment, to helping to avoid unnecessary truck rolls when upstream outages occur – ARRIS Field Service Management Solutions provide information that can help every service organization work smarter.

SOLUTION COMPONENTS:

1. Street Level Routing
2. Exception Management
3. Labor Forecasting
4. Reporting / Analytics
5. Resource Management
6. Auto Dispatch Routing
7. Complex Work Orders